Charlotte Rhys Hand & Body Lotion

• CHELSEA HOUSE is happy to offer a refund or exchange for most full priced items
• CHELSEA HOUSE is only responsible for items purchased directly from our website.
• To return an item(s), please include a copy of the invoice or packaging slip that you received with your parcel and indicate the reason for the return.
• To arrange any returns, please contact us directly on +27 79 805 1182
• Goods must be returned within 30 days of order date - i.e. unused, unworn, unwashed, undamaged, unsoiled and in their original packaging with tags attached.
• CHELSEA HOUSE will make exceptions to the above clause if an item may be faulty. If you are returning or exchanging a faulty or damaged item, CHELSEA HOUSE will pay for return postage. 
• Refunds are not given for items that are damaged due to care instructions not being followed. We will credit your original method of payment, excluding delivery unless goods are faulty or not as ordered.
• If you would like to exchange a colour or style, please follow the same return instructions as above.
• Refunds and exchanges are processed within 7 to 10 days of receipt. The garment does need to undergo a quality check and then your refund will be processed. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated. Please allow 3-5 days for refunds to appear in your account.
• Please note that delivery/postage costs are not refundable unless the goods are faulty or not as ordered.

• The delivery fee is a standard R120 for South Africa. 
• Subject to availability and receipt of payment, orders will be processed within 3 to 7 business days and delivery confirmed by way of an email.
• The products on this website are available to South African clients only.
• Delivery of your order will be made 3 to 7 business days from the date that your order confirmation is sent to you.
• Items not in stock may take longer to be delivered. 
• Chelsea House uses a door to door courier service to ensure fast and direct delivery anywhere in South Africa.
• Our courier service offers delivery from Monday - Friday 08:00 - 17:00.  

Order Assistance

If you require assistance with your order or have made a mistake with your order, please contact us on +27 79 805 1182 or info@chelseahouse.co.za .